COVID-19 Update for Customers - 
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02 9310 1999

FAQs

FAQ

 

Renta Centre offers short term rental plans that start from a weekend hire period (for certain products), through to our standard 1, 3 or 6 month hire terms.* NO long term commitments!

The person who enters into the rental agreement is responsible for the rental items. Only one person can be on a rental agreement.

Yes. Once you have chosen the product(s) you wish to rent using the online shopping cart, click on the apply now button (top right). This will take you to our online application form, which once completed will be sent to our Head Office and a consultant will contact you to confirm your order and delivery time.

Alternatively, call one of our friendly Renta Centre consultants on (02) 9310 1999 who will assist you to select your items and apply over the phone.

If you don’t have access to a computer to apply online, you can always apply by:

  • calling (02) 9310 1999 to be connected to one of our friendly Renta Centre consultants; or

  • mailing us at [email protected].au and indicate which items you would like to rent and your contact phone number. One of our consultants will call you back to confirm your order details.

  • Office hours:

      Monday – Friday 8.30am to 5.00pm

Our credit checking policy is quick and there is no need for a perfect credit history. At Renta Centre we believe in giving everyone an opportunity to rent. Contact us on (02) 9310 1999 (Monday – Friday) to discuss your options.

Yes, the person on the rental contract will need to identify themselves to our delivery professionals and provide them with directions on positioning and installation.

If you live in a security building, residential college or student accommodation you may need to arrange access for our delivery professionals so they can deliver and install direct to your residence.

Our delivery professionals will provide you with your rental paperwork.

You will need:

  • Photo identification (a driver’s licence, passport, proof of age card, NSW photo card or other photo ID)

  • Residential address

  • Employer details

  • Landlord or Real Estate Agent details (if applicable)

  • Details of one personal reference not living at same address (preference mother/father), with their name, address and phone number

  • Australian telephone/mobile number

We encourage our customers to setup an automatic periodic payment via credit card or via electronic funds transfer. This way, there are no missed payments and you receive the benefit of our on-time payment discount (i.e. late payments do not receive this discount).*

Payments can be made via:

Credit card: This is the simplest form of payment and the majority of our customers use this method. Simply give us your credit card details when we arrange delivery and we will do the rest for you. Payments are secure and your statement provides proof of payment. We accept Visa, Mastercard and American Express. Please note that American Express incurs a 3% surcharge. We do not accept Diners;

Once off credit card payments: To make a one off payment simply click here and you will be redirected to our secure payment gateway. Fill in your contract/reference number (as found on the top right hand corner of your contract or payment info card provided at the time of delivery) and surname on the contract, credit card details and then click submit.

Periodical Payment from your Bank Account or Internet Banking: Please use the banking details below to ensure your payment reaches our account at Westpac bank, Mascot branch. Note that we are currently not set up for BPay.

Over the counter: We bank with Westpac. When we delivered your goods, you would have received an envelope containing a payment info card. The details on this card are for use at any branch of Westpac bank. The reference number identifies your account with us and will appear on our bank statement. You will receive a receipt, which we recommend you keep for record purposes.

Our banking details (for periodical payments and over the counter payments):

  • BSB: 032 035

  • Account Number: 305 177

  • Account Name: Furniture Rentals Australia

  • Payment Reference: [Your reference number from the rental payment info card]

  • Amount: [Your monthly rental amount]

  • Date: [your monthly renewal date]

If you take up risk protection, we will cover you for fire and theft of the product. Risk protection costs $3 per item per month. Please click here to view a copy of the risk protection form.

Our rental items are provided to you in perfect working condition, however as we are a rental company, some of our items are new while others might have minor cosmetic imperfections. Please note that our rental items are not intended or rented for display purposes.

Renta Centre provides rental goods for day to day use by its customers, so you can stand by our quality commitment and rent with confidence!

One of the many benefits of renting with Renta Centre is that if your product breaks down during your rental, we will service or replace it absolutely FREE.#

#Excludes operator error or damage caused by customer

Need it? Rent it!

When you submit your rental application we ask you to provide an estimate of your hire period (1 month, 3 months or 6 months) – this enables us to calculate your rental rate. Longer hire periods attract lower rates. If you need to cut your hire period short, provided your rental payments are up to date, you have an early termination option under the terms and conditions of your rental agreement. Simply contact us on 02 9310 1999 to discuss your options. For more information, please refer to our terms and conditions here.

You can elect to keep your items beyond your initial hire period. If you hire beyond your initial hire period, your rental contract becomes an indefinite period rental arrangement.

If you are an existing customer of Renta Centre you can easily apply for additional rental items. Call us to discuss your options if you would like to hire additional items. If your circumstances have changed and you need to change your rental plan give us a call and we’ll work with you to find the best solution for your circumstances.

Simply call Renta Centre on (02) 9310 1999 and let us tailor a rental plan that is right for you!

We know what Aussies want

Renta Centre offers a range of affordable short term furniture hire and appliance and white goods rentals that can be tailored to suit any budget. So whether you are looking rent a bed short term, a fridge or washing machine rental or any other furniture and appliance hire.

Send an enquiry, we would love to hear from you

  • Send an enquiry, we would love to hear from you

Need it? Rent it!

We would like to assure our customers that we are open for business as usual here at Renta Centre and we are taking a range of additional necessary precautions as per the advice and directives of NSW Health.

The wellbeing of our customers and staff is a priority and we are adhering to hygiene and social distancing protocols.

We are ready to help!